Effective Date: 01/04/2026
Innovik Healthcare (“Company”, “we”, “our”, or “us”), based in Palwal, Haryana – 121102, India, is committed to protecting the privacy and security of all users, customers, and business partners. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal and business information when you access our website, place orders, or interact with us through any communication channel including WhatsApp, phone, or email.
By using our website or engaging with our services, you agree to the terms of this Privacy Policy.
1. Scope of Policy
This Privacy Policy applies to:
- Visitors of our website
- Customers (B2B clients such as hospitals, clinics, pharmacies, distributors)
- Individuals contacting us via forms, WhatsApp, or phone
2. Information We Collect
We may collect the following categories of information:
a) Personal Information
- Full name
- Phone number
- Email address
b) Business Information
- Organization name (hospital, clinic, pharmacy, distributor, etc.)
- GST details (if applicable)
- Billing and shipping addresses
c) Transaction Information
- Order details and purchase history
- Payment details (excluding sensitive financial data handled by payment providers)
d) Communication Data
- Messages, inquiries, or feedback shared via WhatsApp, calls, or website forms
e) Technical Data
- IP address
- Browser type and device information
- Website usage data (via cookies or analytics tools)
3. How We Use Your Information
We use collected data for the following purposes:
- To process, confirm, and deliver orders
- To communicate regarding inquiries, orders, and support
- To provide quotations and manage bulk orders
- To improve our products, services, and website experience
- To send updates, offers, or important service-related notifications
- To comply with applicable laws, tax regulations, and legal obligations
4. Legal Basis for Processing
We process your data based on:
- Your consent (when you contact or interact with us)
- Contractual necessity (to fulfill orders)
- Legal compliance (taxation, invoicing, etc.)
- Legitimate business interests (improving services and communication)
5. Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information.
We may share your information only with:
- Logistics Partners: For delivery and shipment of orders
- Payment Service Providers: For processing payments (if applicable)
- Service Providers: Website hosting, analytics, or communication tools
- Government Authorities: When required by law or regulatory obligations
All third parties are required to maintain confidentiality and use data only for specified purposes.
6. Data Storage and Retention
- We retain your data only for as long as necessary to fulfill business and legal requirements
- Order and billing data may be retained for tax and compliance purposes
- Communication records may be stored for customer support and reference
7. Data Security
We implement reasonable administrative and technical safeguards to protect your information from:
- Unauthorized access
- Data breaches
- Misuse or disclosure
However, no online platform can guarantee 100% security, and users share information at their own risk.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Understand user behavior
You can manage or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. Innovik Healthcare is not responsible for the privacy practices, content, or policies of such external websites.
10. Your Rights
Subject to applicable laws, you may:
- Request access to your personal data
- Request correction or update of your information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for communications
To exercise these rights, contact us using the details below.
11. Communication & Marketing
We may contact you via:
- Phone calls
- WhatsApp messages
- Email
for order updates, inquiries, or promotional offers. You may opt out of marketing communications at any time.
12. Payment Information
- We may accept payments via bank transfer, UPI, or other methods
- We do not store sensitive financial details such as card numbers or banking passwords
- Payments are subject to our 100% advance policy before dispatch
13. Children’s Privacy
Our services are strictly intended for business use (B2B). We do not knowingly collect data from individuals under the age of 18.
14. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
15. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Innovik Healthcare
Palwal, Haryana – 121102, India
📞 +91 9000000000
16. Consent
By using our website, placing an order, or communicating with us, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
