Effective Date: 01/04/2026
Welcome to Innovik Healthcare. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing our website, placing an order, or interacting with us, you agree to be bound by these Terms.
1. About Us
Innovik Healthcare is a supplier of medical consumables based in Palwal, Haryana – 121102, India, providing products such as masks, gloves, gowns, caps, shoe covers, gauze, and other hospital disposables to businesses across India.
2. Nature of Business (B2B Only)
- We operate as a Business-to-Business (B2B) supplier.
- Our products are intended for hospitals, clinics, pharmacies, distributors, and other commercial entities.
- We reserve the right to accept or reject orders at our discretion.
3. Orders & Acceptance
- Orders can be placed via website, WhatsApp, phone, or direct communication.
- An order is considered confirmed only after:
- Final price confirmation, and
- Receipt of full payment
- We reserve the right to cancel or refuse any order due to availability, pricing errors, or other reasons.
4. Pricing & Taxes
- All prices are exclusive of GST, unless stated otherwise.
- Applicable GST will be added to the invoice as per government regulations.
- Prices may change without prior notice.
5. Payment Terms
- We follow a 100% advance payment policy.
- Orders will be processed and dispatched only after full payment is received.
- Payment methods may include bank transfer, UPI, or other approved methods.
6. Shipping & Delivery
- Shipping charges are additional and must be borne by the buyer.
- Delivery timelines are indicative and may vary based on location, order size, and logistics conditions.
- We are not responsible for delays caused by third-party logistics providers.
7. Order Cancellation & Modification
- Orders can be modified or cancelled only before dispatch.
- Once dispatched, orders cannot be cancelled or changed.
8. Returns & Refunds
- Returns are accepted only in case of:
- Damaged products
- Incorrect items supplied
- Issues must be reported within 24 hours of delivery with proper proof.
- Refunds or replacements will be processed after verification.
- No returns are accepted for correctly delivered goods.
9. Product Usage & Liability
- Our products are medical consumables intended for professional use.
- Buyers are responsible for proper usage, storage, and compliance with applicable regulations.
- Innovik Healthcare is not liable for misuse, improper handling, or application of products.
10. Quality Assurance
- We strive to provide high-quality products meeting industry standards.
- However, slight variations in packaging or brand (if applicable) may occur based on availability.
11. Intellectual Property
- All website content including text, images, logos, and branding belongs to Innovik Healthcare.
- Unauthorized use, reproduction, or distribution is prohibited.
12. Limitation of Liability
- Innovik Healthcare shall not be liable for:
- Indirect or consequential losses
- Delays due to logistics or external factors
- Any damages arising from product misuse
Our total liability, if any, shall be limited to the value of the order.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
14. Force Majeure
We are not responsible for failure or delay in performance due to events beyond our control, including natural disasters, strikes, transportation issues, or government restrictions.
15. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in Palwal, Haryana.
16. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our services implies acceptance of the updated Terms.
17. Contact Information
For any queries regarding these Terms, please contact:
Innovik Healthcare
Palwal, Haryana – 121102, India
📞 +91 9000000000
18. Acceptance of Terms
By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
